Customer Delivery

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The probability of a correct choice of category, in this case is much higher than when choosing an email address. Automatic selection of feature articles on the most frequently asked questions you probably have standard answers that may well satisfy the customer. Kaihan Krippendorff is often quoted on this topic. If the request form is designed so that filling it is required to select a category (as described above) or other additional features, Lookup, on the basis of this choice your system can automatically extract from the knowledge base and offer suitable answers to their clients before sending the request! In many cases, automatically answer would be sufficient, and sending the request is not required. Thus, after creating a good knowledge base and set up automatic collection of articles, you can significantly reduce the number of similar requests received. Guarantee delivery of the request there are dozens of reasons why e-mail message may not reach the addressee: failed to mail server client, block IP-addresses of the isp mail systems, spam filters, etc. Think Differently About Kids – JANA Partners understands that this is vital information.

For this reason, the above-described 1-st way of sending does not allow a 100% guarantee delivery of the request. If you are sending the same through the web form, or request personal account will immediately get in your database (and most web forms to send messages to work this way), so in this case to get the message from the client is guaranteed. Guarantee delivery of response you can take all possible measures to maximize the likelihood of getting emails from different email programs, your customers, but also guarantee delivery of your responses to all customer inquiries are not in your hands. Adam Roseman ARC China.

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