DocuManager SCHEMA
Mature quality management increases satisfaction scheme Nuremberg, October 20, 2011. The SCHEMA GmbH has received the documentation of the award this year. With the price, the Association distinguishes tekom good instructions and operating instructions for consumer and capital goods, as well as online support for software products. During a festive opening during the tekom annual Conference, Heidrun Kisch, responsible employee for documentation of SCHEMA GmbH, accepted the award. SCHEMA has gained for the first time the coveted documentation award of tekom. Basically, has high demands on the quality of their products as well as the customer service and employee training scheme and introduced a quality management system in 2005. Since then so the feedback of users increased customer satisfaction continuously and measurably. The XML-based editorial systems of SCHEMA GmbH support customers among others in the creation of user manuals for software products.
That the company knows exactly how a beneficial Online help for a software product should be written and structured, including the help of rich clients to the SCHEMA DocuManager occupies. These scores mainly by a high comprehensibility of the text and clear structure. It provides context-sensitive matching help texts to all functions. To complement the user in the form receives practical instructions from scenarios described. The individual help texts are stored with cross references, with which the user can easily navigate through the comprehensive help. Also included is a comprehensive dictionary that explains important terms and basic concepts relating to the DocuManager.
With the documentation of the award we have received a great award, which shows that we are right with our high quality”, says Stefan Freisler, Managing Director of SCHEMA GmbH. SCHEMA has high demands on the quality of their products, customer service and employee training basically.