Salustiano

05.03.2014
14:57
Comments Off on Salustiano

It seemed angry. Once Salustiano leaves the enclosure, the polling nears Griselda and transmits you Salustiano opinion. Griselda says that type is very wrong, I attended very well, what happens is that it is a difficult customer. Can we establish who is right?. Does the client says that it was poorly attended and the provider says otherwise?. Do decide how?. What is important here is to understand that well attended or poorly attended is a trial, an opinion. No sense establish the degree of accuracy of this judgment.

It does not exist. Opinion on the conformity with delivered by the supplier is always a trial connection from which there is no possible truth. Sometimes it is possible to establish that it did not meet certain agreed conditions, but in this case the matter is clear and does not deserve to be considered at this time. The first conclusion then is that neither the customer nor the supplier can be intrinsically wrong, so the case begins to resemble a contest of competition: to who believe you?. Response the purpose of the company delivery us in this case: If we want to attract customers, we imported the opinion of them and not the opinion of the company itself. If Salustiano is my client is he who sets standards of satisfaction and I must conclude that it was poorly attended. More interested in his judgment that the Griselda. Nobody is however obliged to make efforts to serve the customers as Sallustiano.

Important thing is to understand that if we want to satisfy our customer then their opinion is the relevant. From this standpoint the phrase customer has reason cobra a less esoteric and more practical sense. Another very interesting scope about this is that it has very little use talking about complicated clients. hese do not exist. Talk about complicated clients is desapropiar is, is releasing the responsibility that fit you to the vendor on the relationship with the customer.

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